For the relentlessly customer-obsessed.
Hi, I'm Sultana Mangal, and I'm obsessed with all things customer experience.
The Customer Experience Leader (TCXL) is for the relentlessly customer-obsessed people and organizations looking to improve their CX by a few degrees every single day. Consider this your regular dose of CX intelligence, featuring battle-tested strategies, emerging trends and inspired ideas from brands and people who put customers at the heart of everything they do. Subscribe below.
"A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity."
—Christopher McCormick, former CEO of L.L. Bean.